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Plus Technologies solves Wells Fargo nationwide mortgage loan document
delivery problem
Dayton, Ohio--Plus Technologies, the software division of Digital Controls Corporation, announced today that
they have been selected by Wells Fargo's Home Mortgage division to install Advanced Document Delivery management software at Wells Fargo's central processing center.
Wells Fargo Home Mortgage will use Plus Technologies software to distribute all their centrally created mortgage documents to over 560 destinations/locations across the country.
Due to a huge increase in
demand for home mortgages and loan re-financing caused by falling interest rates, Wells Fargo was experiencing bottlenecks and delays in their existing Solaris and Windows NT application servers. These delays were
causing lost business for Wells Fargo because documents were not arriving in time for loan closing meetings. With the Plus Technologies software, the delays have been eliminated and Wells Fargo has been able
to keep up with demand without adding new computer systems.
At a typical loan closing, Wells Fargo creates as many as eighteen different documents from various internal computer systems located at their
central facilities. Once these documents were created, Wells Fargo utilized the native printing services found in their computers' underlying operating systems to deliver the documents to the appropriate
branch office.
The existing systems were not effective in document delivery and error recovery which caused lost print jobs, errors, and documents not getting delivered/printed at the remote offices in time for the scheduled closing dates.
To allow better management of the delivery of loan documents and to provide better overall customer service, Wells Fargo decided to standardize on Plus Technologies' Advanced Document Delivery and Printer
Management software called OM Plus. Utilizing OM Plus will eliminate errors, improve loan-processing speed and assure the timely delivery of the documents needed to complete the loan transaction.
"In
addition to improving customer service, Wells Fargo has told us that after installing OM Plus, system performance has improved by several orders of magnitude," said Michael Visser, VP and GM Plus Technologies.
Added Visser, "Wells Fargo has experienced a very strong payback from utilizing OM Plus due to a higher loan close rate and increased customer satisfaction."
ABOUT WELLS FARGO
Wells
Fargo & Company is a $298 billion diversified financial services company providing banking, insurance, investments, mortgage and consumer finance through more than 5,400 stores, the Internet (www.wellsfargo.com)
and other distribution channels across North America and elsewhere internationally.
ABOUT PLUS TECHNOLOGIES
Plus Technologies is a developer and marketer of Advanced Document Delivery and
Printer Management software solutions. Since 1995, Plus Technologies has provided software and related services to over 1500 customers worldwide including many Fortune 500 companies. Our products are focused on the
reliable, intelligent delivery of documents created by business applications to destinations such as printers, fax servers, e-mail recipients and web servers, across complex network environments.
Plus Technologies solutions are compliant with most ERP applications and are fully SAP certified and are designed to be easy to install and use. Our solutions provide advanced capabilities such as document delivery confirmation, automated re-routing and notification, bursting, collation and bundling, security, load balancing, automated fail-over, and simplified queue administration. Plus Technologies is a Division of Digital Controls Corporation which has more than 33 years of experience in the IT services, software and development business.
www.plustechnologies.com 877-899-PLUS (toll free) 937-746-8118 (outside US & Canada)
ABOUT DIGITAL CONTROLS CORPORATION
Digital Controls is an IT services, software and development company with over 35 years of providing
technology solutions to its IT customers around the United States. Digital Controls Technology Services Group provides a wide array of on-site managed services, remote support services, network security management servoces, IT hardware and software deployement services and professional services. The company's Internet applications division, e-solutions@work focuses on database driven web applications for business, education (K-12), and local and county government. In addition, the company's software division, Plus Technologies, is a developer and marketer of Advanced Document Delivery and Printer Management software solutions.
Digital Controls Contact:
Joel Vedder, VP of Corporate Marketing, Digital Controls Corporation, 305 S. Pioneer Blvd, Springboro, OH 45066 937-746-8118
937-743-8575 fax [email protected]
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