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We approach each problem with a proven methodology based on principles learned from our 30 years in the Information Technology
business. We call this the Solution Package methodology. We assess customer problems and objectives and then design a complete
technology infrastructure solution based on this assessment. All of our Solution Packages include all of the support services, hardware and
software to implement a successful solution for our customer. The customer does not need to become his or her own âsystems integratorâ in order for a complete infrastructure solution to be deployed.
Complete Solution Packages include staging, installation, hardware (if required) and post-sale support.
Predictive Pricing All Solution Packages are predictively priced. One set price covers all
components of the package. There are no unknowns like those that are common in time and materials contracts. Our customers can confidently and predictively budget their
projects and be sure of predictive, quality results.
Comprehensive Services Our customers receive all the post implementation services
required to support their installations as well. Our service model allows us to provide or source those services that provide a complete technology service solution.
Experienced Professionals In addition to the 30 plus years of technology experience
that we bring to our customers, The Technology Solutions Group division of Digital Controls has over 10 years of experience per person in its Services and Support team.
These highly trained and certified professionals follow our customers' solutions from creation to staging and installation and on to support. This approach provides our
customers with people who know their individual technology infrastructure needs and requirements. Additionally, the Digital Controls Internet services division,
e-solutions@work has been providing Internet solutions for over 5 years, which is an extremely long period of time in the Internet solutions business.
Customer Care Digital Controlsâ TSG is dedicated to world class Customer Care. It is a
level of service that is not often found in today's mass market. Each customer is important and vital to us.
Customer Care is not just a phrase, it is our culture!
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