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The Support Administrator who takes your call will ask you a few questions so that an incident can be created to track the progress of your
call. You will be asked to provide the following information:
- Your company name and location
- Your Digital Controls TSG customer number
- The product and its serial number (if your problem is with hardware)
- Your name and contact information for future follow up on your incident
- A short description of your problem
You will then be connected with an Experienced Technical Support Professional
The individual who is assigned to your incident has a
very distinct charter from the management of our Service and Support team, CUSTOMER CARE IS OUR NUMBER 1 PRIORITY...OWN THE CUSTOMERS PROBLEM!
This experienced Technical Support Professional becomes your advocate within the team and can draw on their own years of experience and
training and the years and experience of our entire Service and Support Team (which averages over 10 years of technical experience each). You will not be passed off to another tech or get lost within the system, the original person assigned to you, owns your problem until you are satisfied that the problem is resolved and only then can they close your incident.
Whether you need Operations and Administration help with your UNIX application server, or your entire Network or you need a Help Desk
solution or even on-site personnel from the TSG team, Digital Controls Technology Solutions Group Service and Support is World Class, second to none!
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