[Help Desk Services] [Remote Network Monitoring] [On-Site Engineers]

As IT staffing becomes harder and more expensive to recruit, train and retain, the Technology Solutions Group (TSG) of Digital Controls is now offering a wide array of Help Desk and Managed Services solutions. These services are designed to assist IT managers who need to cover their IT technical resource gap. Whether you need a help desk for end users to call for problem resolution or an on-site technical resource to augment your staff, TSG can provide your organization with just the right solution to fit your needs.

 

 

 

 

Managed Services - Being competitive in today's business climate isn't just a matter of a solid network and computing infrastructure any longer --it's also a matter of keeping that infrastructure up and running. Outsourcing the management and monitoring of your mission-critical network and computing infrastructure is becoming more and more common every day. Beyond the sheer complexity of the infrastructure itself, rapid change creates a challenging environment for organizations (often with limited IT resources and budgets) to make the best technical choices and have enough training for their IT staff to ensure reliable, manageable infrastructures. TSG can help reduce the risk for customers with its wide array of managed services solutions. The benefits of relying on technology experts to assist you with the increasingly complex job of managing and monitoring your infrastructure are many.

Benefits of Managed Services:

  • Flexible management contracts from as little as 6 months to multi-year engagements
  • Pull in additional expertise without the expense of recruiting, training, or in-house staff
  • Wide array of technical expertise at TSG to draw on which has been gained in Digital Controls' over 30 years in the technology solutions business
  • Certified engineers trained in Cisco, Sun Microsystems, Compaq, Microsoft, Novell, and dozens of other technology partners
  • Overall network and computing infrastructure uptime can be improved when it is monitored and managed by the experts
  • Infrastructures can be remotely monitored so no new on-site resources required or on-site TSG engineers can be deployed

With over 30 years of experience in the technology solutions business, we are uniquely qualified to deploy Managed Services programs for your organization that will exceed your expectations and provide you with the world-class customer care that you have come to expect from the Technology Solutions Group of Digital Controls.

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