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Help Desk Services - Companies in today's business environment are transitioning from traditional problem-oriented help desks or no help desk at all to integrated customer service center solutions. A
strongly managed network and computing infrastructure gives your organization a competitive advantage. With TSG Help Desk Services you can deliver
responsive, cost-effective IT customer service to your end-users. Help Desk Services provide you with complete access to our highly trained engineers (not call center
operators) who can take your end user's call for help immediately and begin to work with them on their network, O/S or computer infrastructure problem. The TSG Customer
Support Engineer who takes the call owns the incident until it is closed. Other help desk services route your call around the organization, which can cause you to lose your
internal "advocate" for problem resolution. The TSG help desk engineers are broadly trained to handle a wide range of customer help requests. Our team carries certifications
from Cisco, Microsoft, Sun Microsystems, Compaq and Novell to name a few and is ready and able to take your help desk calls on a wide array of network and computing
infrastructure problems. Our Help Desk Services program is completely customer driven and is customizable to your specific needs. Hours of service, escalation procedures,
types of problems and equipment supported are all fully customer configurable when you engage in a Help Desk Services contract with the Technology Solutions Group of Digital Controls. |