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Bringing people together . . . with personalized support that re-defines service.

It takes a company-wide commitment to do that. To provide a level of service that meets the needs of business, it's essential to stay ahead of the technology. In addition to providing support services to the various marketing groups within Digital Controls, the Professional Services Division also directly supports our customers with services such as education, project management, network design and implementation, migration assistance and consulting. This is accomplished through our vendor-certified engineers.

Project Management

The amount of time, effort and experience required for proper project management is often underestimated. As your systems integrator, Digital Controls can relieve you of any or all of this burden to assure a reasonable, timely implementation of your new system. Our Professional Services Division can handle tasks such as preparation of the overall plan with completion dates and responsibilities, coordinate the activities of multiple vendors to assure that all tasks are completed on time, make contingency plans for schedules which cannot be met, hold status meetings with you and specific vendors, provide system diagrams and other necessary documentation and assure that pre-set performance criteria are met for your new system.

Equipment Staging

Prior to delivery of a system, the equipment is routed to Digital Controls support center for staging. This is an assembly of all features and kits, where all disks are formatted, sliced and/or striped per customer requirements; all operating system software and device drivers are loaded, and all possible devices are tested to assure compatibility. Only after a backup of the base system is made, documentation of the system configuration and file structures generated and all documentation checked, will the system be shipped to the customer.

Installation

Installation of your new system can be accomplished with connection made to networks, terminals and printers. Basic operator training can be offered, concentrating on the use of all devices and system backup and restore.

Training

On-site or classroom training is available for UNIX fundamentals and UNIX System Administration. Special training programs can be made available by request.

Product Maintenance

Several maintenance programs are available for all hardware and software products that are sold by Digital Controls. We have carefully negotiated agreements with the major manufacturers whose products we sell, to assure that second level support is always available from the vendor. This assures our customers that Digital Controls and the manufacturer are fully committed to the best level of service possible.

Getting the right data, to the right people, at the right time requires the commitment of trained professionals who take a thorough approach to planning, staging, installing and supporting your system. No one will understand your total system environment better than the Professional Services Division of Digital Controls. computer users.

Call 1 (800) 274-1627 for more information or e-mail us at:

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